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Thunderbird is placing valuable emails into the "suspect email" folder, but I cannot redirect them.

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  • 1 has this problem
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  • Last reply by gabweb

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After many days of people telling me that they've emailed - on both of my accounts - which are redirected from earthlink, I have found them in a folder titled "suspect email." These include extremely valuable and time-specific messages, including invoices, bills, client emails. I have no idea why they are placed in this folder and can find no way to inform the system that they are not "suspect." Can anyone advise? I will have to leave Thunderbird over this issue if I cannot resolve it. Thank you.

After many days of people telling me that they've emailed - on both of my accounts - which are redirected from earthlink, I have found them in a folder titled "suspect email." These include extremely valuable and time-specific messages, including invoices, bills, client emails. I have no idea why they are placed in this folder and can find no way to inform the system that they are not "suspect." Can anyone advise? I will have to leave Thunderbird over this issue if I cannot resolve it. Thank you.

Chosen solution

Thunderbird does not create or use a folder with that name. You are going to have to look for someone else to blame.

It looks like it is your email provider Earthling. http://www.earthlink.net/webmail/help/earthlink/en_US/spamblocker/managing.html

So leave Thunderbird if you want but as long as you are with Earthlink you will get the same results.

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Chosen Solution

Thunderbird does not create or use a folder with that name. You are going to have to look for someone else to blame.

It looks like it is your email provider Earthling. http://www.earthlink.net/webmail/help/earthlink/en_US/spamblocker/managing.html

So leave Thunderbird if you want but as long as you are with Earthlink you will get the same results.

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Thank you, I've now been on the chat line and supervisor site of earthlink to try to resolve. Thanks for your advice.