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My bookmarks and tabs don't restore when I click on the sync button

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  • Last reply by Paul

AAPD11
AAPD11
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I uninstalled an old version of Firefox and install the new version (v47). After signing in to my account, when I click on the sync button my tabs and bookmarks don't restore. It's the first time I faced to the problem. I always use this way to restore my previously synced tabs. What shall I do?

I uninstalled an old version of Firefox and install the new version (v47). After signing in to my account, when I click on the sync button my tabs and bookmarks don't restore. It's the first time I faced to the problem. I always use this way to restore my previously synced tabs. What shall I do?

All Replies (1)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.