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BT Sport virtually unwatchable in Firefox but OK in IE

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I use a PC and Firefox is my preferred default browser.

BT Sport is virtually unwatchable in Firefox (juddering, buffering, freezing, delay) but plays pretty well (occasional judder) in Internet Explorer. Why? Do I need to alter Firefox settings? Youtube etc play perfectly well in Firefox.

Details of my system are as follows:-

Windows Vista Home Premium Service Pack 2, 32-bit OS Internet Explorer 8 Mozilla Firefox 48 Silverlight Plug-in 5.1.50428.0 set on Always Activate Shockwave Flash 22.0r0 set on Always Activate

Thanks for any help you can give

peregrinefalcon

I use a PC and Firefox is my preferred default browser. BT Sport is virtually unwatchable in Firefox (juddering, buffering, freezing, delay) but plays pretty well (occasional judder) in Internet Explorer. Why? Do I need to alter Firefox settings? Youtube etc play perfectly well in Firefox. Details of my system are as follows:- Windows Vista Home Premium Service Pack 2, 32-bit OS Internet Explorer 8 Mozilla Firefox 48 Silverlight Plug-in 5.1.50428.0 set on Always Activate Shockwave Flash 22.0r0 set on Always Activate Thanks for any help you can give peregrinefalcon

All Replies (4)

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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Hi FredMcD

Unfortunately, after doing the above, no change.

Best wishes

peregrinefalcon

Modified by peregrinefalcon

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Hi FredMcD

Unfortunately, after doing the above, no change.

Best wishes

peregrinefalcon

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Hi FredMcD

Unfortunately, after doing the above, no change.

Best wishes

peregrinefalcon