Firefox 48.0.2 and Hangs
So, it seems 48.0.2 is having the same early problem as 48.0, which was only fixed by an in between update. I'm getting random hangs later in my browsing session forcing me to to close out and reopen Firefox. I've done what they always tell you to do with hangs. The sessionstore.js file doesn't seem to exist when I close out, so I can't delete it. Then there are conflicting suggestions about hardware acceleration, with Firefox help pages saying to make sure it's turned off, but then in my last complaint about 48.0 an editor telling me to leave it on.
Again, help.
All Replies (20)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Yes. And, now on facebook pages it's taking forever for the graphics to fully load and properly render.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
Yes.
And, now I'm getting that thing, again, where the browser screen turns white or black when I scroll down through it. Restore down tends to get it back, but it messes up again when I try to maximize it. On top of that, I'm getting more crashes at closing than every before.
This version is full of glitches. It's like the quality is reverting.
Modified by FireFoxFan1
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
FredMcD said
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
https://crash-stats.mozilla.com/report/index/bp-bea9824c-a7d5-4304-92b4-daf802160901 https://crash-stats.mozilla.com/report/index/bp-c90c89d4-1c34-4da8-8c00-5d4242160831 https://crash-stats.mozilla.com/report/index/bp-0344f915-6616-4ae9-abbe-87a9e2160831 https://crash-stats.mozilla.com/report/index/bp-209b4d79-c2e6-45d0-b96c-625bc2160830 https://crash-stats.mozilla.com/report/index/bp-a1e2bd37-8746-418c-a9a2-497de2160830 https://crash-stats.mozilla.com/report/index/bp-a47c49e7-e333-450e-8e74-da7f02160830 https://crash-stats.mozilla.com/report/index/bp-3a209350-edfb-4aa3-b80b-440c82160829 https://crash-stats.mozilla.com/report/index/bp-3a209350-edfb-4aa3-b80b-440c82160829
bp-bea9824c-a7d5-4304-92b4-daf802160901
Signature: F1398665248
Attention Sumo's there are 30 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ bp-c90c89d4-1c34-4da8-8c00-5d4242160831 bp-a47c49e7-e333-450e-8e74-da7f02160830
Signature: AsyncShutdownTimeout | Places Clients shutdown | (none)
This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[] ++++++++++++++++++++++++++++++++++++++++++++++ bp-0344f915-6616-4ae9-abbe-87a9e2160831
Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | JS::Zone::adoptUniqueIds +++++++++++++++++++++++++++++++++++++++++++++++++ bp-209b4d79-c2e6-45d0-b96c-625bc2160830
Signature: shutdownhang | mozilla::`anonymous namespace::RunWatchdog
This is for Sumo's Related Bugs 1299516 NEW --- Crash in shutdownhang | mozilla::`anonymous namespace::RunWatchdog +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-a1e2bd37-8746-418c-a9a2-497de2160830
Signature: JSFlatString::isIndex
This is for Sumo's Related Bugs 862228 RESOLVED FIXED Crash [@ JSFlatString::isIndex] or [@ js::frontend::Parser] or Assertion failure: JSString::isLinear(), at vm/String.h or Assertion failure: !isIndex(&dummy), at vm/String.h
...okay? What is that supposed to mean to me?
Your crashes are all over the place. I called for more help.
I just opened up a few tabs on stories at Freep.com, the Detroit Free Press website, and it froze my browser. I tried to wait it out, but nothing happened other than the browser window turning black. I did not have this problem with the immediate predecessor to this version. This has been happening ever since the update.
Where can I download version 48.0.0, again?
Install an older version of Firefox {web link}
EDIT: Nevermind, found an answer to my own question, though, it'd have been more helpful to have a simplier previous verion page. Don't remember it being a directory.
Modified by FireFoxFan1
I'm still experiencing these freezes and lags which last for minutes, and then crashes after I close out. This feels like something to do with graphics, as this happens particularly when I open tabs on newspaper articles with embeded videos.
Things I've done in addition to everything above:
1. Refreshed Firefox, which erased my extensions.
2. Experimented with hardware acceleration on and off.
3. Made sure my graphics drivers were up to date, since a lot of this seems to be a problem with how Firefox renders graphics. The graphics drivers were, in fact, up to date.
4. Ran every one of my virus and malware program catchers multiple times.
The only other information I can provide since I've given you guys just about everything is that the only two extensions I use regularly are the Classic Theme Restorer and Status Bar 4 Evar. All plug-ins are upt to date and only on an "ask" basis.
The only other thing I can think of is that my private settings are set to "use custom settings for history" which I was told in the past can cause some of these problems. In the history category, the only things I have checked are "accept cookies" and "clear history when Firefox closes."
Lastly, here are my crashes from just today:
https://crash-stats.mozilla.com/report/index/bp-84a5bdc8-f599-4cb8-a651-c756b2160903
https://crash-stats.mozilla.com/report/index/bp-045ec923-18d6-45f5-994a-a86e92160903
EDIT: To add some additional questions and context, could it perhaps be some anti-virus or anti-malware program or firewall running that is doing this? I have Microsoft Security Essentials running in the background and sometimes RealProtect that automatically is running unless it's turned off. I'm also using a basic Windows Firewall. Let me know, and let me know about some of what the crashes are about.
Modified by FireFoxFan1
FireFoxFan1 said
This feels like something to do with graphics, as this happens particularly when I open tabs on newspaper articles with embeded videos.
This is not a cure, but should let the web page load without crashing.
Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
bp-045ec923-18d6-45f5-994a-a86e92160903
Signature: AsyncShutdownTimeout | Places Clients shutdown | (none)
This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[] +++++++++++++++++++++++++++++++++++++++++++++++++ bp-84a5bdc8-f599-4cb8-a651-c756b2160903
Signature: npswf32_22_0_0_209.dll@0x3c797d
NPSWF32_22_0_0_209.dll = Shockwave Flash = Adobe Systems
xul.dll = Firefox
FireFoxFan1 said
could it perhaps be some anti-virus or anti-malware program or firewall running that is doing this?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
FredMcD said
FireFoxFan1 saidThis feels like something to do with graphics, as this happens particularly when I open tabs on newspaper articles with embeded videos.This is not a cure, but should let the web page load without crashing.
Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
bp-045ec923-18d6-45f5-994a-a86e92160903
Signature: AsyncShutdownTimeout | Places Clients shutdown | (none)
This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[] +++++++++++++++++++++++++++++++++++++++++++++++++ bp-84a5bdc8-f599-4cb8-a651-c756b2160903
Signature: npswf32_22_0_0_209.dll@0x3c797d
NPSWF32_22_0_0_209.dll = Shockwave Flash = Adobe Systems
xul.dll = Firefox
Oh, I very rarely ever get crashes from trying to load pages. I get interminable hangs most of the time that require me to use my task manager to manually have to close out of Firefox.
More to the point, though, it's not even dynamic graphics. It can just be stationary adds, embedded pictures. Like, when I go through someone's Twitter gallery, it'll often show a "broken" photo that won't load. And, the longer I scroll down through Twitter, then the browser screen goes black or white, which I can SOMETIMES correct through hitting the "restore down" button in the upper-right before maximizing, again.
Again, this seems to be with how Firefoxes renders graphics and images. If my graphics card isn't compatible, that would help with knowing, but everything seems to be up to date, and I thought that kind of basic information would be included with the troubleshooting thing.
I've called for more help.
Have you tried the computer in Safe Mode?
FredMcD said
I've called for more help. Have you tried the computer in Safe Mode?
Okay, so I did try this, though, admittedly, I wasn't on as long as I am in regular mode. I didn't get the hanging issues, but I also wasn't doing everything I usually do in normal mode. So, maybe it's a background program taxing my system.
What I did notice in my task manager is that there were only about 5 programs running in safe mode. In regular mode, it's about 25. I can't imagine having to figure out which one(s) is/are affecting Firefox if that even explains most of the problem. I mostly have stuff that Windows needs to run running.
If there is some Windows operation you guys know causes problems with Firefox that would help. And, again, if anyone knows anything in Windows Firewall that might be causing part of the proble, that would be very helpful. I'm kind of at the end of my rope. I think it's weird, because this increased with this version. I've had similar problems in the past, but they get worse with each update. I thought maybe it was CPU usage, but with my information, you guys would have said something about that.
BTW, I did notice something that was happening in safe mode that wasn't happening in regular mode. I kept losing my cursor when trying to type. I'd be typing into a field, and then the cursor would lose itself. Not sure what that was about. I'd have to click back into the field to finish typing and this happened a lot. A few times, the cursor would just randomly go back up into the middle of the previous line while I was typing.
Modified by FireFoxFan1
Update ALL of your programs. Not just the plugins. Reboot. If the problem is still there, disable your protection programs.
What does "Update ALL of your programs" even mean? That's not specific, at all. Even just generally, everything that needs updating is update, I'm pretty sure. I'm not even sure how to turn off Microsoft Security Essentials, but do you really think this could be a problem? Has this been something you guys have identified in the past? And, even in the case that it is, obviously, someone's not going to disable their security program every time they have to open up Firefox. That would be crazy.
Modified by FireFoxFan1