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Firefox stalls and then crashes frequently

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

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bp-fd8c0a68-c026-4617-b92f-7554b2160901 9/1/2016 9:17 AM bp-e9d29cef-04d2-4d90-9a07-42c142160901 8/31/2016 5:20 PM bp-81de6882-45ac-49c0-a413-7c90a2160831 8/31/2016 4:49 PM bp-c7920090-0804-454d-8d4b-bc31d2160831 8/31/2016 4:38 PM bp-2c3b05e1-f946-455a-87fc-058d82160831 8/31/2016 4:17 PM

bp-fd8c0a68-c026-4617-b92f-7554b2160901 9/1/2016 9:17 AM bp-e9d29cef-04d2-4d90-9a07-42c142160901 8/31/2016 5:20 PM bp-81de6882-45ac-49c0-a413-7c90a2160831 8/31/2016 4:49 PM bp-c7920090-0804-454d-8d4b-bc31d2160831 8/31/2016 4:38 PM bp-2c3b05e1-f946-455a-87fc-058d82160831 8/31/2016 4:17 PM

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Signature: OOM | small

inproc_agent.dll = Kaspersky Inproc Agent

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

mf.dll = Microsoft Windows media

mswsock.dll = Microsoft

igd11dxva32.dll = Intel(R) HD Graphics Family


Update/disable Kaspersky

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration