Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

inbox e-mails are there but not visible

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

PaulZiegenbein
PaulZiegenbein
more options

Inbox e-mails cannot be seen. I can click on the blank inbox and see an e-mail. By slowly moving the cursor and clicking in empty space i can still read them. How do I restore visibility? Other folders are still fully functional.

Inbox e-mails cannot be seen. I can click on the blank inbox and see an e-mail. By slowly moving the cursor and clicking in empty space i can still read them. How do I restore visibility? Other folders are still fully functional.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

This sounds like you have an invisible list of emails. Do this: Click on the far right 'select columns to display' icon and a drop down list appears. near the bottom select: 'reset columns to default'.

see image below as guide.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

A good starting point is Thunderbird safe mode. What happens when you do https://support.mozilla.org/en-US/kb/safe-mode-thunderbird ?