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Firefox crashes on starting

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by philipp

Shaychen
Shaychen
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Crash-ID:

bp-f42fb48e-0462-48dd-9b78-f2cc12160913

In our Company firefox crashes after starting it (But only on second start, the first start was working. Closing it and reopen starts crashing). Starting firefox in secure mode didn't help and reinstall either.

Only an update to version 48. help, but we need to stay at version 46.0.1 for a short time for testing the new version with our systems.

Crash-ID: bp-f42fb48e-0462-48dd-9b78-f2cc12160913 In our Company firefox crashes after starting it (But only on second start, the first start was working. Closing it and reopen starts crashing). Starting firefox in secure mode didn't help and reinstall either. Only an update to version 48. help, but we need to stay at version 46.0.1 for a short time for testing the new version with our systems.

All Replies (2)

rsnssi
rsnssi
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symantec or Norton av ?? same issues here..

philipp
philipp
  • Moderator
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hi Shaychen, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your norton security software that is hooking into firefox (probably through a program/signature update done by them). can you please try to get in contact with symantec's support about this issue as well?