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Firefox crashes

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by philipp

aalexand
aalexand
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Firefox won't even open. I am seeing the Mozilla Crash Reporter only. Even when i restart it doesn't open. I have even uninstalled and reinstalled and it still gives me the same error.


Crash ID: bp-3b0571f5-8a06-4547-823d-219032160914

Firefox won't even open. I am seeing the Mozilla Crash Reporter only. Even when i restart it doesn't open. I have even uninstalled and reinstalled and it still gives me the same error. Crash ID: bp-3b0571f5-8a06-4547-823d-219032160914

All Replies (1)

philipp
philipp
  • Moderator
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hi aalexand, this crash is caused by a recent update of the client intrusion prevention signatures your symantec security software together with old versions of the browser.

in order to fix this issue download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/ and in check for symantec signature updates: https://support.symantec.com/en_US/article.TECH235780.html