Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why I cannot check any item in Sync?

  • 1 reply
  • 3 have this problem
  • 2 views
  • Last reply by vlasto

vlasto
vlasto
more options

I had to reinstall my computer from scratch. After installing latest version of Firefox (49.0.1) I wanted to use Sync to restore my previous settings, addons, ... I have SignIn correctly, but all the checkboxes (Tab, Bookmarks, ..., Preferences) are unchecked and I cannot check it. When I click on some of them, it becomes grey (like disabled). So Sync doesn't work at all, because nothing is selected for Sync. I've try to refresh firefox few times, but it still behaves same. What to do?

I had to reinstall my computer from scratch. After installing latest version of Firefox (49.0.1) I wanted to use Sync to restore my previous settings, addons, ... I have SignIn correctly, but all the checkboxes (Tab, Bookmarks, ..., Preferences) are unchecked and I cannot check it. When I click on some of them, it becomes grey (like disabled). So Sync doesn't work at all, because nothing is selected for Sync. I've try to refresh firefox few times, but it still behaves same. What to do?

All Replies (1)

vlasto
vlasto Question owner
more options

So, because I am not able to use Firefox as I would like and need for several days, it's time to switch to Goole Chrome. Goodbye Firefox.