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Why can't you fix having to refresh Firefox every time I open it to be able to add attachment to email?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

sthrnfilly
sthrnfilly
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Every time I open Firefox and go to my e-mail, I am unable to attach a file to new e-mail.

I click on the paper clip and nothing happens.

If I quit Firefox, I have to go through the same thing every time I start it.

I've given up customizing my preferences. It's not worth it.

Every time I open Firefox and go to my e-mail, I am unable to attach a file to new e-mail. I click on the paper clip and nothing happens. If I quit Firefox, I have to go through the same thing every time I start it. I've given up customizing my preferences. It's not worth it.

Chosen solution

Yes, I am in Outlook Web App. (I don't know what Thunderbird is.)

Also, I am on a Mac Pro running OS El Capitan.

I have already tried all of these. None of them worked.

I ended up installing Silverlight. This seems to have solved the problem for now.

What I don't understand is why, after using Firefox and OWA for years, all of a sudden, I have to install another application just to be able to attach files to an e-mail.

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All Replies (3)

FredMcD
FredMcD
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To be certain, you are talking about using Firefox to access your e-mail provider, and not Thunderbird?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

sthrnfilly
sthrnfilly Question owner
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Chosen Solution

Yes, I am in Outlook Web App. (I don't know what Thunderbird is.)

Also, I am on a Mac Pro running OS El Capitan.

I have already tried all of these. None of them worked.

I ended up installing Silverlight. This seems to have solved the problem for now.

What I don't understand is why, after using Firefox and OWA for years, all of a sudden, I have to install another application just to be able to attach files to an e-mail.

FredMcD
FredMcD
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That was very good work. Well done.