Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

on one email account when I delete an email it shows a RED X and a Line thru the Email but does not remove it to the delete file??

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Renshaw

more options

Some other email accounts remove the email to the delete folder when I delete and they do not stay in the open email list. what do I do for the account that when I delete an email it shows a RED X and a Line thru the Email but does not remove it to the delete file??

Some other email accounts remove the email to the delete folder when I delete and they do not stay in the open email list. what do I do for the account that when I delete an email it shows a RED X and a Line thru the Email but does not remove it to the delete file??

Chosen solution

That will be an IMAP-connected account. Have a look at the account settings, under Server settings and there are options for what happens when you delete. I think you'll find this one is set to "just mark it as deleted".

Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

That will be an IMAP-connected account. Have a look at the account settings, under Server settings and there are options for what happens when you delete. I think you'll find this one is set to "just mark it as deleted".

more options

Zenos

Thanks that solved my problem.

Bill