Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My folders are missing

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by DaveHay

DaveHay
DaveHay
more options

I recently discovered in "Accounts" that I can specify a different directory for my e-mail. The problem with that was the new directory had no folders in it. So I changed back to what I thought was the old directory. I had not recorded it, but it seemed to me it was C:/users/daveh_000/AppData/Roaming. Apparently not. So I tried C:/users/daveh_000/AppData/Local.

Neither of these give my my folders (and messages contained therein).

So where are my messages?

I had this problem already six months ago when I had all my messages captured under my e-mail address instead of "local". I never did find those. So, what is here represents six months of work. It's important.

Dave Hay

I recently discovered in "Accounts" that I can specify a different directory for my e-mail. The problem with that was the new directory had no folders in it. So I changed back to what I thought was the old directory. I had not recorded it, but it seemed to me it was C:/users/daveh_000/AppData/Roaming. Apparently not. So I tried C:/users/daveh_000/AppData/Local. Neither of these give my my folders (and messages contained therein). So where are my messages? I had this problem already six months ago when I had all my messages captured under my e-mail address instead of "local". I never did find those. So, what is here represents six months of work. It's important. Dave Hay

Chosen solution

OK. I had to go down through Mail/local folders. That got it! Thanks!

Read this answer in context 👍 0

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

https://support.mozilla.org/en-US/questions/1147805 Closing duplicate topic

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Sorry Dave, wrong thread.

It is the part after the C:/users/daveh_000/AppData/Roaming.that is important.

go to the troubleshooting information on the help menu and click show profile.

I assume your account was POP so open the mail folder. now look through the sub folders for your data. note the location and correct it.

DaveHay
DaveHay Question owner
more options

Chosen Solution

OK. I had to go down through Mail/local folders. That got it! Thanks!