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I cannot watch television on the ITV Hub since using Modzilla Firefox as a web browser

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

Thrillerman
Thrillerman
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I have been advised to contact you by ITV Hub. I used to be able to view the programmes when using Google Chrome. Unfortunately this got corrupted by a computer virus. It was replaced by Modzilla Firefox. Every time I enter the ITV Hub I get the same message of downloading the updated Adobe Flash Player. Unfortunately I am only get as far as stage 2 out of 3 and it will go no further. I am having the same problem accessing 5 on Demand.

Please can you help me.

Thrillerman

I have been advised to contact you by ITV Hub. I used to be able to view the programmes when using Google Chrome. Unfortunately this got corrupted by a computer virus. It was replaced by Modzilla Firefox. Every time I enter the ITV Hub I get the same message of downloading the updated Adobe Flash Player. Unfortunately I am only get as far as stage 2 out of 3 and it will go no further. I am having the same problem accessing 5 on Demand. Please can you help me. Thrillerman

All Replies (1)

FredMcD
FredMcD
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First, let's make sure your system is clean.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Your System Details shows you have no player installed.

Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0.207 Flash Player (Linux) Version 11.2. 202.643

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration