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trouble adding exisitng email

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Matt

rykenb
rykenb
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pop up says invalid username or password - and login to SMTP server failed. what can i do?

pop up says invalid username or password - and login to SMTP server failed. what can i do?

All Replies (1)

Matt
Matt
  • Top 25 Contributor
  • Moderator
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?