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downloaded new version of FlashPlayer and only have a blank page with Safe Finder text box open instead of traditional Firefox page and text box

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by James

transom215
transom215
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since I downloaded a new version of FlashPlayer only a blank page with a Safe Finder text box appears instead of traditional Firefox page with its textbox and features below it.

since I downloaded a new version of FlashPlayer only a blank page with a Safe Finder text box appears instead of traditional Firefox page with its textbox and features below it.

All Replies (2)

philipp
philipp
  • Moderator
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hello, this sounds like a problem possibly caused by adware on your system.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. you could also try to refresh firefox
  3. run a scan with malwarebytes anti-malware for mac: https://www.malwarebytes.com/mac/

Remove a toolbar that has taken over your Firefox search or home page

James
James
  • Top 25 Contributor
  • Moderator
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Also if you download Flash Player from https://get.adobe.com/flashplayer/ you have to be careful when downloading for Windows.

Below is a example of the "Optional Offers" served with the Windows version if left checked before download.

Modified by James