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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by philipp

jhonskp
jhonskp
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intente el modo seguro pero fallo , desinstale y reinstale y el problema persiste, comprobe el hardware y esta todo correcto pero firefox sige sin iniciar y solo me da el cartel de error . tambien realize un analisis completo del antivirus e antispyware y aun asi sigue sin funcionar bp-5fa4a974-d2ba-4e45-b837-b59242161225

intente el modo seguro pero fallo , desinstale y reinstale y el problema persiste, comprobe el hardware y esta todo correcto pero firefox sige sin iniciar y solo me da el cartel de error . tambien realize un analisis completo del antivirus e antispyware y aun asi sigue sin funcionar bp-5fa4a974-d2ba-4e45-b837-b59242161225

All Replies (1)

philipp
philipp
  • Moderator
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hi, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/