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recover emails without profile available.

  • 5 replies
  • 3 have this problem
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  • Last reply by Matt

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How can I recover and read my old email messages following a system crash and an operating system reinstallation? The C: drive was too small and while trying to clean it out I lost access to the OS logon. This required a complete reinstall of Windows 7 and to solve the space issue I installed a 250GB SSD to become the C: drive. So I now have all of the emails from the past year on the E: drive (partition) filed under “Email” directory along with appropriate subdirectories. (i.e. Inbox, Local Folders, Miscellaneous etc. etc.) All of which appear to be empty. After reading through the knowledge base I now know they are not empty and there is hidden somewhere a profile that is supposed to be able to allow access to the “missing” messages. However all of the advice seems to assume the OS has not been replaced. I do not have a profile showing under: “F:\users\Bob Thompson\AppData\Roaming\Thunderbird”. There is just profiles.ini and registry.dat plus a directory called “Crash Reports”. However I do have a directory called “x6nllcb8.default” here: F:\users\Bob Thompson\AppData\Local\Thunderbird\Profiles. I have attempted to use “ImportExportTools” but this would not accept any input to the fields..

How can I recover and read my old email messages following a system crash and an operating system reinstallation? The C: drive was too small and while trying to clean it out I lost access to the OS logon. This required a complete reinstall of Windows 7 and to solve the space issue I installed a 250GB SSD to become the C: drive. So I now have all of the emails from the past year on the E: drive (partition) filed under “Email” directory along with appropriate subdirectories. (i.e. Inbox, Local Folders, Miscellaneous etc. etc.) All of which appear to be empty. After reading through the knowledge base I now know they are not empty and there is hidden somewhere a profile that is supposed to be able to allow access to the “missing” messages. However all of the advice seems to assume the OS has not been replaced. I do not have a profile showing under: “F:\users\Bob Thompson\AppData\Roaming\Thunderbird”. There is just profiles.ini and registry.dat plus a directory called “Crash Reports”. However I do have a directory called “x6nllcb8.default” here: F:\users\Bob Thompson\AppData\Local\Thunderbird\Profiles. I have attempted to use “ImportExportTools” but this would not accept any input to the fields..

Chosen solution

If you are only trying to recover mail, I would just point the import export tools add on at the profile and let it get the old mail especially if you have another working profile. https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

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what s this E drive? and what is this flder email?

your original drive will have had a hidden appdata folder. it is only in this location that I would expect mail to be located. do you have access to that foldder from your old hard disk?

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Matt, Thanks for your reply. Matt said

what s this E drive? and what is this flder email?

My E drive is a data drive on my NAS, the directory "Email" on the E drive is where Thunderbird has been told to store all emails.

If you re-read my post you will see that yes Appdata is accessable and NO there is no profile that can be accessed.

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Are there an MSF files anywhere? while they server no purpose in data recovery, they always accompany the real data files which have no extension.

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YES!!! Good call, thank you. Found them on another drive. Some time ago while trying to reduce the size of the data on my C: drive I moved a bunch of files. The missing profile is there. H:\RMKThompson\AppData\Roaming\Thunderbird\Profiles\x6nllcb8.default Can you step me through the recovery process please? I have an idea how it should be done but I don't want to stuff it up.

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Chosen Solution

If you are only trying to recover mail, I would just point the import export tools add on at the profile and let it get the old mail especially if you have another working profile. https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/