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Google does not work on Firefox, but it does on other browsers, what do I do?

Sepanouir
Sepanouir
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When I try to go onto google in my Firefox browser, it comes up with this message; "Your connection is not secure". This also happens for Youtube. I also tried using DuckDuckGo, but I encountered the same problem. The only browser I really trust is firefox, but the actual, 'internet surfing' browser has to be google or DuckDuckGo for me. (Excuse the bad technical vocab).

Thanks!

When I try to go onto google in my Firefox browser, it comes up with this message; "Your connection is not secure". This also happens for Youtube. I also tried using DuckDuckGo, but I encountered the same problem. The only browser I really trust is firefox, but the actual, 'internet surfing' browser has to be google or DuckDuckGo for me. (Excuse the bad technical vocab). Thanks!

Chosen solution

Hi Sepanouir, when I decode that, it indicates

Issuer: Microsoft Family Safety

There is a section on that software in the support article here: How to troubleshoot security error codes on secure websites.

Read this answer in context 👍 0

All Replies (5)

philipp
philipp
  • Moderator
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hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a solution depends on the individual circumstances:

  • what is the error code shown when you click on advanced on that error page?
  • please also give us more information about the error by clicking on the error code, copying the text to the clipboard and then pasting it here into a reply in the forum.

thank you!

Sepanouir
Sepanouir Question owner
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This is an image of what happens when I go into 'Google.com', and after clicking 'Advanced'

philipp
philipp
  • Moderator
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thanks, in a second step can you please click on sec_error_unknown_issuer, copy the content of that page in text form and paste it here into a reply as well?

Sepanouir
Sepanouir Question owner
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This is what I get after pressing the 'sec_error_unknown_issuer'

https://www.google.com/search?q=googlel&ie=utf-8&oe=utf-8&client=firefox-b-ab Peer's Certificate issuer is not recognised. HTTP Strict Transport Security: false HTTP Public Key Pinning: true Certificate chain: 

-----BEGIN CERTIFICATE-----
MIIDWjCCAkKgAwIBAgIISCr6QCbz5rowDQYJKoZIhvcNAQELBQAwIjEgMB4GA1UE AxMXTWljcm9zb2Z0IEZhbWlseSBTYWZldHkwHhcNMTYxMjE1MTQwNzU2WhcNMTcw MzA5MTMzNTAwWjBoMQswCQYDVQQGEwJVUzETMBEGA1UECAwKQ2FsaWZvcm5pYTEW MBQGA1UEBwwNTW91bnRhaW4gVmlldzETMBEGA1UECgwKR29vZ2xlIEluYzEXMBUG A1UEAwwOd3d3Lmdvb2dsZS5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEK AoIBAQDcVmOJJiFwM8+KCFCBBFxgLqCcrUz5LoJNiTim2srV9qI7iT4oDQVq7Sd7 st/Rk32MBH877bpB9yHlQpIM+b6tkiaNzhgylXLFo74/2Hgft7kIkFJ5pTpLMdyT dsjro+iLwoeL/dQyxIaYBBXieFw8U9qHXrHgkOIqJDiK0Zr50yKWeyLohy1WUncN Qd0K8+OgserZwzh32NtLweTdepIsAHrEPNFKBbcyxKodQsXYIOJyZvWPsx4qwK2I pXoWcPu8WqUCyAPZkRRljdzi9pcub2Nc6zc6CzxiNuiMcXKWPGpsTp6DC5Ic3m4s kBx15p1Rfuvj4Bp8aksGBrmKmjXvAgMBAAGjTjBMMBkGA1UdEQQSMBCCDnd3dy5n b29nbGUuY29tMAwGA1UdEwEB/wQCMAAwIQYDVR0gBBowGDAMBgorBgEEAdZ5AgUB MAgGBmeBDAECAjANBgkqhkiG9w0BAQsFAAOCAQEAoO+eg0v0B+6zoyq/qI0GJKIp k6o54UKtZsLVRcYFtldYNp8i1Fh/ncEct0a5mYj1YTxhNmbIIdMLW87QjuuclPZr 3WEmpzxj/BM8LVkQvjAb7PmFzxrukQjNlTVUbs+A7DcuIC6LqNk5REy169eToZ/q sQU6kXBEyuySIfjt0qIO/orEADUu3YJ0VWmxVO7nx78UiA6jRl7wOH/N/j/nBYzR vOzcIp004v1osu4zzi6gy7RSEQ+jxjoYXIulpfIwTZejQ5CX3Tllv725SD3qYC1z
+w9FeRaw6VQ6D0877YEZ/TF+2X+Ljdj/6Ni0Jj4msqIB0SdO3rVuR/pYWWYcnA==
-----END CERTIFICATE-----

Modified by cor-el

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Hi Sepanouir, when I decode that, it indicates

Issuer: Microsoft Family Safety

There is a section on that software in the support article here: How to troubleshoot security error codes on secure websites.