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The screen turns black. Then I close the page and all is OK. I relaunch Firefox and all is ok for a while. Then it turns black again

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by philipp

steve65
steve65
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Then I close the page and all is OK. I relaunch Firefox and all is ok for a while. Then it turns black again

Then I close the page and all is OK. I relaunch Firefox and all is ok for a while. Then it turns black again

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
philipp
philipp
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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

the-edmeister
the-edmeister
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philipp said

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Posted over here: https://support.mozilla.org/en-US/questions/1155629

philipp
philipp
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let's continue over there...