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Why did IBM Trusteer Rapport Security Software stop working on Firefox after last update on 27 Jan 17?

  • 6 replies
  • 13 have this problem
  • 14 views
  • Last reply by Dave Wirth

ChuckR
ChuckR
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IBM Trusteer Rapport Icon no long appears on the bar and does not function on firefox, still works on Chrome and Explorer. Reloaded Trusteer but still no joy?

IBM Trusteer Rapport Icon no long appears on the bar and does not function on firefox, still works on Chrome and Explorer. Reloaded Trusteer but still no joy?

Chosen solution

Make sure you have the latest updates of your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can contact Trusteer for support.

Read this answer in context 👍 3

All Replies (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Make sure you have the latest updates of your Trusteer software.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

You can contact Trusteer for support.

ChuckR
ChuckR Question owner
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Well, did all that a number of times, so until Mozilla sorts it out I will not be using firefox any more, end of story.

philipp
philipp
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third-party applications hooking into firefox might need to adapt for new versions. ibm/trusteer is usually quite quick to do that, but you'd need to get into contact with their support: https://www.trusteer.com/support not much that mozilla can do in this regard...

ChuckR
ChuckR Question owner
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OK who is responsible, is it Monzilla or Trusteer ?? Trusteer stopped working right after the update from Monzilla?? so it would follow that Monzilla/Firefox are the problem?? Internet explorer and Chrome work for me with Trusteer so it is Monzilla who have to sort themselves out Dr. Watson.

ChuckR
ChuckR Question owner
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Thanks to all who responded, got a reply msg from Trusteer with a new link to download which solved the problem with firefox. Guess I wasn't the only one, good forum which actually works.

Dave Wirth
Dave Wirth
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IBM Security Trusteer Rapport Installation Complete 

   HomeSupportIBM Security Trusteer Rapport Installation Complete

Latest Updates - Supported Browsers Chrome 58 and Firefox 52 now supported on Windows! Click here to update Rapport for Windows

How do I revert back to Firefox 52.0, which IS supported by Trusteer Rapport?