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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

jdollg
jdollg
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Every time I attempt to start Firefox, it crashes and I receive a crash report. Here is the latest crash report ID: Crash ID: bp-49887c73-6ce4-4526-9db3-d28f9217013. Can someone please assist with this?

Every time I attempt to start Firefox, it crashes and I receive a crash report. Here is the latest crash report ID: Crash ID: bp-49887c73-6ce4-4526-9db3-d28f9217013. Can someone please assist with this?

All Replies (2)

FredMcD
FredMcD
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The crash report number is not correct (nothing found).

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The crash report ID you posted is one character too short. 

bp-49887c73-6ce4-4526-9db3-d28f92170131
  • Firefox 51.0.1 Crash Report [@ klsihk.dll@0x4e60 ]

That is a problem with your Kaspersky security software. See if you can find on update for your Kaspersky software or contact Kaspersky for suport.