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firefox crashes on startup

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by philipp

rdawson61
rdawson61
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Had problems with firefox crashing on startup. Did clean install, removed all profiles and still same issue.

I uninstalled and went back to old Firefox version (50) but still same issue after clean install.

Latest crash report submitted is : bp-628ec2f2-c692-4a85-93cb-ff8a82170201

Any help would be very appreciated

Thanks Richard

Had problems with firefox crashing on startup. Did clean install, removed all profiles and still same issue. I uninstalled and went back to old Firefox version (50) but still same issue after clean install. Latest crash report submitted is : bp-628ec2f2-c692-4a85-93cb-ff8a82170201 Any help would be very appreciated Thanks Richard

All Replies (1)

philipp
philipp
  • Moderator
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hi richard, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox