Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox not letting me update- tells me to close out of it to update, then does not update

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by cor-el

KathoRen
KathoRen
more options

Okay, I'm trying to update Firefox and it does NOT let me. It tells me I need to close Firefox to update it, but when I close it all, I re open it and it's not updated.

Also, I was running a browsing session with multiple windows, and I'm trying very hard not to lose any of those windows when I close out as I won't be able to go back and recover the many tabs i have in them if I lose them. PLEASE HELP.

Okay, I'm trying to update Firefox and it does NOT let me. It tells me I need to close Firefox to update it, but when I close it all, I re open it and it's not updated. Also, I was running a browsing session with multiple windows, and I'm trying very hard not to lose any of those windows when I close out as I won't be able to go back and recover the many tabs i have in them if I lose them. PLEASE HELP.

All Replies (2)

FredMcD
FredMcD
more options

Let’s do a full clean re-install; http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop

===============

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that security software (anti-virus, firewall) is causing the problem.

  • try to disable security software temporarily to see if that makes a difference.