Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Headers only downloadable, cannot download rest of message

  • 42 replies
  • 13 have this problem
  • 1 view
  • Last reply by SandySLO

more options

The headers on email messages are downloaded, but when I try clicking on "Download the rest of the message", nothing happens. Accordingly, I am unable to download the bulk of the message or its attachments. Thanks Daniel

The headers on email messages are downloaded, but when I try clicking on "Download the rest of the message", nothing happens. Accordingly, I am unable to download the bulk of the message or its attachments. Thanks Daniel

Chosen solution

52.1.1 is up

Read this answer in context 👍 1

All Replies (2)

more options

Under certain rare conditions, loading the rest of the message is still blocked in TB 52.2.1, see https://bugzilla.mozilla.org/show_bug.cgi?id=1378290

Thanks to jmacauslan for running a special debug version to track down the problem.

more options

I just started getting the message about not downloading the message and click to download, which works when I do it... but why is this happening now? It started doing this in the middle of the day on 8/4/17. Works fine if I go thru yahoo to view my messages.

  1. 1
  2. 2
  3. 3