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Unable to load pics to ebay using Firefox, MaY 2017

  • 1 reply
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  • Last reply by Moses

Sushd
Sushd
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For the last 2 months, I've been unable to upload pictures to ebay using Mozilla Firefox. My computer is a laptop with Windows 10 Any suggestions

For the last 2 months, I've been unable to upload pictures to ebay using Mozilla Firefox. My computer is a laptop with Windows 10 Any suggestions

All Replies (1)

Moses
Moses
  • Moderator
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First, update Firefox to the latest point release by going to the '3-bar' menu --> (?) Help --> About Firefox.

Have you checked to see if whether this is is an issue with one of your add-ons or hardware acceleration by starting Firefox in safe mode?

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.