Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to fix rapid stuckness of browser which causes whole system to be stucked?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Paul

Sriramsds
Sriramsds
more options

While multiple jobs on the pc , i used to have a crash on the system. This happens many times when i use the firefox. The whole system get stuck . Then i need to forcefully shut down my system with power button. Black screen also happens often

While multiple jobs on the pc , i used to have a crash on the system. This happens many times when i use the firefox. The whole system get stuck . Then i need to forcefully shut down my system with power button. Black screen also happens often

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.