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cannot log on to support

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I am running out of options ask for support.

I posted a question about this already, but was not clear.

I have Mozilla set up as my email system on my Mac.

In order to use Mozilla support, you have to create an account with a user name and password. I have tried to do this, but when I log onto the support page, I get a message that the user name or password are wrong.

I have requested a password reset several times. I am using my email address (rchrdm@earthlink.net) as my user name. I enter a new password that includes text, a capital letter, a number, and a symbol, such as $ (e.g., Richmozmail46$). When I try to log on with this combination, I get an error message that the user name or password are wrong. I try to reset again using a different password, but keep getting an error when I try to log onto the support site.

Why is this??

Richard

I am running out of options ask for support. I posted a question about this already, but was not clear. I have Mozilla set up as my email system on my Mac. In order to use Mozilla support, you have to create an account with a user name and password. I have tried to do this, but when I log onto the support page, I get a message that the user name or password are wrong. I have requested a password reset several times. I am using my email address (rchrdm@earthlink.net) as my user name. I enter a new password that includes text, a capital letter, a number, and a symbol, such as $ (e.g., Richmozmail46$). When I try to log on with this combination, I get an error message that the user name or password are wrong. I try to reset again using a different password, but keep getting an error when I try to log onto the support site. Why is this?? Richard

All Replies (1)

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If you could not log in you could not have posted the two questions.

Original post under different username. https://support.mozilla.org/en-US/questions/1163146

Modified by user01229325