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Firefox still crashing after reinstaling, using ccleaner and other stuff.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

credosmax
credosmax
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Problem Event Name: APPCRASH 

 Application Name:	firefox.exe
 Application Version:	50.0.0.6107
 Application Timestamp:	57e1d2e3
 Fault Module Name:	StackHash_1483
 Fault Module Version:	6.1.7601.18798
 Fault Module Timestamp:	5507b864
 Exception Code:	c0000374
 Exception Offset:	00000000000bf922
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1045
 Additional Information 1:	1483
 Additional Information 2:	14831f3c8e3aac1cc01852eef53ab16f
 Additional Information 3:	9ce1
 Additional Information 4:	9ce1d9a4498f50c25168e91cf364feca
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 50.0.0.6107 Application Timestamp: 57e1d2e3 Fault Module Name: StackHash_1483 Fault Module Version: 6.1.7601.18798 Fault Module Timestamp: 5507b864 Exception Code: c0000374 Exception Offset: 00000000000bf922 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1045 Additional Information 1: 1483 Additional Information 2: 14831f3c8e3aac1cc01852eef53ab16f Additional Information 3: 9ce1 Additional Information 4: 9ce1d9a4498f50c25168e91cf364feca

All Replies (2)

ABitMore1024
ABitMore1024
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Pretty difficult to determine what's going on form the info provided.

Question: Does it immediately crash upon opening?

Question: If not, can you explain what you're doing when it crashes?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: