Firefox crashes
I have tried opening Firefox and the icon jumps once in the dock and then stops. I have tried in Safe Mode and the same thing happens. I even contacted Apple Support and their suggestions did not fix the problem either. I tried uninstalling and reinstalling and the same thing happens. I have received no error messages and Crash Reporter did not open up either. I am sending this from another computer, using Firefox.
All Replies (10)
Sorry to here. Since not on the same computer with the issue need to know a few more things then so can try to help you.
What version of Firefox are you using. ? What version operated fine ? List the Extensions you are using. ? What OS are you using besides Apple? Version and Name ? What where you doing when it experienced this issue besides crash ? Have you installed anything prior to crashing ? Did you have a OS update prior to it crashing ? How much ram do you have ?
Ok a few things can start with before answer above is https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration and keep that at try it with out hardware acceleration turned on.
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Please let us know if this solved your issue or if need further assistance.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
I've done all that. I looked for those reports. None of them has a bp- in front of it. Just an 8 or 9 digit number at the very top.
Just so you know, Firefox was working just fine yesterday morning. I shut down when I was finished and rebooted my computer yesterday evening. That's when the problem started. I have not made any updates to Firefox or my OS in the last few days.
I should say no OS updates in the last few days or weeks.
You can try to start Firefox via a terminal window to see if there are (error) messages displayed in this window.
I would very much prefer to deal with this over the phone, because the back and forth e-mails are slow and unhelpful. In addition, I already tried all of the suggestions over the last few days.
Please tell me how I can contact tech support directly, because I can't seem to find a phone number online.
Modified by normmd
Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.
Please remove that information from your post.
Thank you. How can I get in touch with tech support by phone?
There is no phone tech support. This site is the official support site.
Warning: If you should find adds offering support for Firefox, have nothing to do with Mozilla.
Please send in your crash reports and then post the BP- numbers.