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Bookmarks won't import.

  • 2 replies
  • 2 have this problem
  • 10 views
  • Last reply by Raled

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Before my computer tech reinstalled the operating system, I exported bookmarks to an html file on my external hard drive. Now I'm trying to import them and nothing happens. Don't know what to do next. Help please.

Before my computer tech reinstalled the operating system, I exported bookmarks to an html file on my external hard drive. Now I'm trying to import them and nothing happens. Don't know what to do next. Help please.

Chosen solution

Thanks Josh. I'd read that article and it still didn't help. I ended up doing a System Restore and managed to get my bookmarks back.

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Firefox has a very good article on the topic, about everything that you need to import bookmarks, hopefully, this helps. https://support.mozilla.org/en-US/kb/import-bookmarks-html-file

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Chosen Solution

Thanks Josh. I'd read that article and it still didn't help. I ended up doing a System Restore and managed to get my bookmarks back.