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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by axt451

axt451
axt451
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When I click on the icon, Firefox will open for a brief second and then immediately close and show the Mozilla Crash Reporter window. I tried uninstalling and doing clean reinstalls a few times, as well as cleaning up the registry with CCleaner prior to a new install. I also tried Safe Mode and refreshing Firefox; both of those still result in Firefox immediately crashing upon start.

Crash ID: bp-69f1dc8b-8588-4d43-ba69-7a2910170712

I'm unable to automatically add troubleshooting information, and can't add it manually because Firefox crashes before I can access its help menu.

With the Windows Event Viewer, I see the following

Faulting application name: firefox.exe, version: 54.0.0.6368, time stamp: 0x59399e7c Faulting module name: xul.dll, version: 54.0.0.6368, time stamp: 0x5939a290 Exception code: 0x80000003 Fault offset: 0x007969bc Faulting process id: 0x24ac Faulting application start time: 0x01d2fb1e180c187a Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\xul.dll Report Id: bf4bbed4-3327-4c12-92f0-5c9f853b715a Faulting package full name: Faulting package-relative application ID:

Thanks in advance!!

When I click on the icon, Firefox will open for a brief second and then immediately close and show the Mozilla Crash Reporter window. I tried uninstalling and doing clean reinstalls a few times, as well as cleaning up the registry with CCleaner prior to a new install. I also tried Safe Mode and refreshing Firefox; both of those still result in Firefox immediately crashing upon start. Crash ID: bp-69f1dc8b-8588-4d43-ba69-7a2910170712 I'm unable to automatically add troubleshooting information, and can't add it manually because Firefox crashes before I can access its help menu. With the Windows Event Viewer, I see the following Faulting application name: firefox.exe, version: 54.0.0.6368, time stamp: 0x59399e7c Faulting module name: xul.dll, version: 54.0.0.6368, time stamp: 0x5939a290 Exception code: 0x80000003 Fault offset: 0x007969bc Faulting process id: 0x24ac Faulting application start time: 0x01d2fb1e180c187a Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\xul.dll Report Id: bf4bbed4-3327-4c12-92f0-5c9f853b715a Faulting package full name: Faulting package-relative application ID: Thanks in advance!!

Chosen solution

hi, unfortunately this crash is triggered by your comodo security product hooking into firefox - they already had the same issue a couple of days ago after the last windows update: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 - now it's apparently creeping back :-/

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philipp
philipp
  • Moderator
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Chosen Solution

hi, unfortunately this crash is triggered by your comodo security product hooking into firefox - they already had the same issue a couple of days ago after the last windows update: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691 - now it's apparently creeping back :-/

axt451
axt451 Question owner
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Thanks so much-- that seems to have done the trick :).