Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

private window does not open as private and audio not downloading properly

  • 2 replies
  • 16 have this problem
  • 1 view
  • Last reply by cor-el

more options

When I open a private window, it appears not as private, but as shown in the image.

When I open a private window, it appears not as private, but as shown in the image.

All Replies (2)

more options

Hi, can I ask you what version of Firefox you have installed and what operating system you're running?

Have you also tried refreshing Firefox from Help/Troubleshooting Information?

more options

Are you possibly in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History)?

  • Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history"
    "Always use Private Browsing mode"

In that case all windows you open are automatically Private Browsing mode windows and you do not see any confirmation whether PB mode is active. You can see this by the missing of the "New Window" item in the File menu to open a regular window.

Modified by cor-el