Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I tried to join a webinar and received an error stating the media could not be loaded because the format is not supported, using Firefow/Win 8.1.

  • 1 reply
  • 3 have this problem
  • 19 views
  • Last reply by cor-el

NicholasD
NicholasD
more options

I attempted to join a photography webinar and the system said "The media could not be loaded either because the server or network failed or because the format is not supported. I am running Win 8.1 and have the latest Firefox. Any ideas?

I attempted to join a photography webinar and the system said "The media could not be loaded either because the server or network failed or because the format is not supported. I am running Win 8.1 and have the latest Firefox. Any ideas?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version