Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

had to remove firefox due to glitch, but an extra icon is still there and may be source of problem. How can I remove it so I get a clean reload?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by user633449

robinairerc2
robinairerc2
more options

It hangs up and flashes a box saying a script is hanging. But "stop script" doesn't work. If I can remove that second FF icon, that may be the problem. I have already removed FF so that I can reinstall it cleanly.

It hangs up and flashes a box saying a script is hanging. But "stop script" doesn't work. If I can remove that second FF icon, that may be the problem. I have already removed FF so that I can reinstall it cleanly.

All Replies (1)

user633449
user633449
more options

Uninstalling and Reinstalling Firefox doesn't really fix many issues if it's due to a bug in your profile.