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I get a message stating that Firefox can't run a script, then the spinning beachball.

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  • Last reply by mattcamp

thegumbos
thegumbos
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Just recently I get a message "Warning: Unresponsive script" (especially when going to sites like www.cnn.com). I'm then given the choice of 3 buttons: Debug script, Stop Script, Continue. None of these buttons seem to solve the problem and I usually end up with the spinning beachball. I thought I might de-install Firefox and download the latest version. However, when I click "Download Firefox" at the Mozilla site, the file I get is Firefox 55.0.dmg, the file that is downloaded is unuseable. When I click on the file to mount the disk image, I'm presented with the dialog box "The following disk images couldn't be opened. Reason: No such file or directory". What to do?

Just recently I get a message "Warning: Unresponsive script" (especially when going to sites like www.cnn.com). I'm then given the choice of 3 buttons: Debug script, Stop Script, Continue. None of these buttons seem to solve the problem and I usually end up with the spinning beachball. I thought I might de-install Firefox and download the latest version. However, when I click "Download Firefox" at the Mozilla site, the file I get is Firefox 55.0.dmg, the file that is downloaded is unuseable. When I click on the file to mount the disk image, I'm presented with the dialog box "The following disk images couldn't be opened. Reason: No such file or directory". What to do?

All Replies (1)

mattcamp
mattcamp
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.