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bookmarks no longer open bookmarked page since updaing firefox

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  • 1 has this problem
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  • Last reply by mattcamp

j4j4
j4j4
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I just updated firefox and now when I click any of my bookmarks, they do not go to the page that was bookmarked. It doesn't do anything at all. If I right click a bookmark, then click copy, I can paste the url into the address bar and press enter to get to my bookmarked page, but that is not how bookmarks are supposed to work. Is there an add-on or download that will fix this problem??

I just updated firefox and now when I click any of my bookmarks, they do not go to the page that was bookmarked. It doesn't do anything at all. If I right click a bookmark, then click copy, I can paste the url into the address bar and press enter to get to my bookmarked page, but that is not how bookmarks are supposed to work. Is there an add-on or download that will fix this problem??

All Replies (1)

mattcamp
mattcamp
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.