Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error: wrong user name or password when setting up new e-mail account

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

JohnB52
JohnB52
more options

I already have three e-mails set up. When I tried to add a Hotmail, GMX and gmail e-mail account the same thing happened. The set-up wizard seems to find the account and when I select "done" I get an error message "User name or password invalid" and "Configuration could not be verified - Is the user name or password wrong?" I have checked several times that I type the correct details for user name and password. I also know that these are correct since I can use them to access the e-mail account using a browser with the same details. Can anyone help please?

I already have three e-mails set up. When I tried to add a Hotmail, GMX and gmail e-mail account the same thing happened. The set-up wizard seems to find the account and when I select "done" I get an error message "User name or password invalid" and "Configuration could not be verified - Is the user name or password wrong?" I have checked several times that I type the correct details for user name and password. I also know that these are correct since I can use them to access the e-mail account using a browser with the same details. Can anyone help please?

All Replies (3)

Zenos
Zenos
more options

You may have a firewall, or other security software that is preventing a successful connection to the server to confirm your login.

JohnB52
JohnB52 Question owner
more options

Thanks

I use Windows Defender. I don't know what has changed to cause this to happen (I have three e-mail accounts successfully added to TB and working perfectly). What do I need to do to Defender to fix the problem and will this make my PC more vulnerable?

christ1
christ1
  • Top 25 Contributor
more options

Wrt Gmail, see https://support.google.com/accounts/answer/6009563