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outlines of fillable fields and buttons don't show up until I mouse over them.

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  • Last reply by kemb

kemb
kemb
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When completing email or registration forms online, outlines of fields into which text should be entered, such as the lines around this box, do not show up until I mouse over them. Most often, it is impossible to type into such spaces until the outlines show up, even though I might know where the field is or at least should be. I've also had problems with buttons that were supposed to take me to "payment option" screens and others making signing up for training difficult. This happens on forms and random websites, and frequently in my web.com web mail "compose" screen.

When completing email or registration forms online, outlines of fields into which text should be entered, such as the lines around this box, do not show up until I mouse over them. Most often, it is impossible to type into such spaces until the outlines show up, even though I might know where the field is or at least should be. I've also had problems with buttons that were supposed to take me to "payment option" screens and others making signing up for training difficult. This happens on forms and random websites, and frequently in my web.com web mail "compose" screen.

I used to print screen and generated a PDF showing forms before and after mousing over fields. Unfortunately, I don't see an attached or upload files option and " add images" won't accept the PDF. Any suggestions regarding this?

When completing email or registration forms online, outlines of fields into which text should be entered, such as the lines around this box, do not show up until I mouse over them. Most often, it is impossible to type into such spaces until the outlines show up, even though I might know where the field is or at least should be. I've also had problems with buttons that were supposed to take me to "payment option" screens and others making signing up for training difficult. This happens on forms and random websites, and frequently in my web.com web mail "compose" screen. When completing email or registration forms online, outlines of fields into which text should be entered, such as the lines around this box, do not show up until I mouse over them. Most often, it is impossible to type into such spaces until the outlines show up, even though I might know where the field is or at least should be. I've also had problems with buttons that were supposed to take me to "payment option" screens and others making signing up for training difficult. This happens on forms and random websites, and frequently in my web.com web mail "compose" screen. I used to print screen and generated a PDF showing forms before and after mousing over fields. Unfortunately, I don't see an attached or upload files option and " add images" won't accept the PDF. Any suggestions regarding this?

All Replies (2)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

kemb
kemb Question owner
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I appreciate the suggestion but couldn't make it work. That doesn't mean that the instructions were not correct, just means I probably didn't follow them correctly. I'd like to think I know my way around the applications that I use but modification of some settings seems risky to me when I'm not sure I can back out. Anyhow, thanks again for the suggestion. Perhaps it will help someone else.

Modified by kemb