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Firefox crashes/stalls

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

amau2000
amau2000
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Fire fox is constantly stalling on my latest OS X

Your srewed up crash reports are also always gone when I want to submit them. If this does not stop sosn I will use Chrome intstead, bye-bye Mozilla.

Fire fox is constantly stalling on my latest OS X Your srewed up crash reports are also always gone when I want to submit them. If this does not stop sosn I will use Chrome intstead, bye-bye Mozilla.

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support