Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some pages do not function, e.g., missing SAVE button, other functionality

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by mattcamp

TwTw
TwTw
more options

FF is my favorite browser, but for some websites I cannot use it because key functionality is missing. E.g., on my Sharefile.com settings page, all looks normal, but there is no button to SAVE my settings. The button is just not there. When I open the same page in Safari or Chrome, the SAVE button appears as it should?

I'm on a mac OS 10.12.4 FireFox 55.0

Thank you

FF is my favorite browser, but for some websites I cannot use it because key functionality is missing. E.g., on my Sharefile.com settings page, all looks normal, but there is no button to SAVE my settings. The button is just not there. When I open the same page in Safari or Chrome, the SAVE button appears as it should? I'm on a mac OS 10.12.4 FireFox 55.0 Thank you

All Replies (1)

mattcamp
mattcamp
more options

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.