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Can't access Cox webmail on Firefox on IOS 10.9.5 iMac

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

ROliverJr
ROliverJr
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Cannot access webmail on Cox.net. Have been through second-level support and they can't figure it out, either. Running Firefox 55.0.3 on Mac OS X 10.9.5. I can get to the log in page. Enter all login info on Cox page (very carefully) and it brings up a completely blank (no headers, no nothin') page. Totally stumped.

On my wife's iMac sitting on the same network in the same room, I can log in to Cox webmail on Firefox 55.0.3 (same) and running OS X 10.11.6.

Deleted Firefox from applications folder, emptied trash, reinstalled and it made no difference.

Cannot access webmail on Cox.net. Have been through second-level support and they can't figure it out, either. Running Firefox 55.0.3 on Mac OS X 10.9.5. I can get to the log in page. Enter all login info on Cox page (very carefully) and it brings up a completely blank (no headers, no nothin') page. Totally stumped. On my wife's iMac sitting on the same network in the same room, I can log in to Cox webmail on Firefox 55.0.3 (same) and running OS X 10.11.6. Deleted Firefox from applications folder, emptied trash, reinstalled and it made no difference.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: