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can't get messages to record in "Sent Mail"

  • 3 replies
  • 22 have this problem
  • 5 views
  • Last reply by ralphrafol

hankbahnsen
hankbahnsen
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As of 9-1-17, I get error messages indicating that my sent messages can not be recorded in the "Sent Mail" file..how can I fix this condition?

As of 9-1-17, I get error messages indicating that my sent messages can not be recorded in the "Sent Mail" file..how can I fix this condition?

Chosen solution

I'm assuming you are talking about an imap mail account. Is it a gmail account? Is the 'Sent Mail' folder visible in the Folder Pane?

right click on imap mail account in Folder Pane and select 'Subscribe'. Is the 'Sent Mail' folder listed? Have you subscribed to see the 'Sent Mail' folder? If not selected, Select checkbox and click on 'Subscribe'.

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All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

I'm assuming you are talking about an imap mail account. Is it a gmail account? Is the 'Sent Mail' folder visible in the Folder Pane?

right click on imap mail account in Folder Pane and select 'Subscribe'. Is the 'Sent Mail' folder listed? Have you subscribed to see the 'Sent Mail' folder? If not selected, Select checkbox and click on 'Subscribe'.

hankbahnsen
hankbahnsen Question owner
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thanks for your help! hb

ralphrafol
ralphrafol
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I have a similar problem. I get a message that says my mail cannot be added to the Sent folder - see below. But as far as I can see it does in fact get copied there. Mostly happens with mail with attachments and it is a gmail account. Solution above does not apply since I have subscribed to the sent folder.