Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Folders have suddenly disappeared in Thunderbird. How can I find and restore them?

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Didgeridoo

Didgeridoo
Didgeridoo
more options

Hello, Today I seem to have lost some very important folders, and all of the e-mails filed within these folders, in Thunderbird. When I search for some of the e-mails in these folders via the Quick Filter, I can see the e-mails (or at least the first few lines of each e-mail). However, when I click on the e-mails in the Quick Filter mode, a screen pops up that shows a bunch of e-mails related to this e-mail ... but not the actual e-mail or folder that I'm searching for. I am not very tech savvy, and I'd greatly appreciate any help. Thanks!

Hello, Today I seem to have lost some very important folders, and all of the e-mails filed within these folders, in Thunderbird. When I search for some of the e-mails in these folders via the Quick Filter, I can see the e-mails (or at least the first few lines of each e-mail). However, when I click on the e-mails in the Quick Filter mode, a screen pops up that shows a bunch of e-mails related to this e-mail ... but not the actual e-mail or folder that I'm searching for. I am not very tech savvy, and I'd greatly appreciate any help. Thanks!

All Replies (1)

Didgeridoo
Didgeridoo Question owner
more options

I've added a screen save to better explain my problem. On the lower left side, you can see a folder option for 2018-19 Schools (darren@didgrevolution.c ....

When I click on it, however, it does not take me to that e-mail or that folder. That is just one of the many folders, containing hundreds of important e-mails, that seem to have disappeared. I hope this makes sense to someone.