Firefox crashes
Everything was fine yesterday, but today I can't get on Firefox at all. Getting the message: Gah. Your tab just crashed.
I first refreshed Firefox, then restarted in Safe Mode with add-ons disabled, then I uninstalled and reinstalled it. Nothing is working.
Crash ID: bp-0a7b3e87-10a3-43e7-954e-1bddf1170917
I am not at all technical, so any very step-by-step help you can provide that includes exactly where I find things would be most helpful.
Thank you!
Chosen solution
Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053838 OS OS X 10.11 OS Version 10.11.6 15G1611
bp-0a7b3e87-10a3-43e7-954e-1bddf1170917 Signature: MySpeed@0x193e9
Sorry, I don't know Macs well. Do you know what MySpeed is? Update or disable it.
Read this answer in context 👍 2All Replies (3)
Chosen Solution
Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053838 OS OS X 10.11 OS Version 10.11.6 15G1611
bp-0a7b3e87-10a3-43e7-954e-1bddf1170917 Signature: MySpeed@0x193e9
Sorry, I don't know Macs well. Do you know what MySpeed is? Update or disable it.
Thank you, Fred! I disabled MySpeed, and the problem went away.
Glad to help. Safe Surfing.