Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

From column showing incorrect info.

  • 5 replies
  • 1 has this problem
  • 15 views
  • Last reply by sfhowes

koalamotorsport
koalamotorsport
more options

I am on a business related email list that receives up to 100 emails per day. Until a few days ago, the individual sender always showed up in the From, or Correspondent's, column. Now, it only displays the display name for the email list provider, instead of the original sender. This issue is not present on gmail, nor my webmail client, nor MS Outlook.

What changed was the email list, not Thunderbird, but it brought up this issue that I've found the cause for, but don't know how to fix it.

It seems that Thunderbird is using the "Reply-To" field to determine the sender. This, of course, is not how it should be. The standard would be to display the "From" field of the email headers.

Anyone know if this can be changed? I could not find anything in settings. Thanks. Brett

I am on a business related email list that receives up to 100 emails per day. Until a few days ago, the individual sender always showed up in the From, or Correspondent's, column. Now, it only displays the display name for the email list provider, instead of the original sender. This issue is not present on gmail, nor my webmail client, nor MS Outlook. What changed was the email list, not Thunderbird, but it brought up this issue that I've found the cause for, but don't know how to fix it. It seems that Thunderbird is using the "Reply-To" field to determine the sender. This, of course, is not how it should be. The standard would be to display the "From" field of the email headers. Anyone know if this can be changed? I could not find anything in settings. Thanks. Brett

All Replies (5)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Does this occur if you restart Thunderbird in 'Safe Mode' ? 'Help' > 'Restart with addons disabled'

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Try resetting columns to default. click on far right header column 'select columns to display' icon and select 'Reset Columns to Default'

koalamotorsport
koalamotorsport Question owner
more options

Thanks for the responses Toad.

Starting in safe mode - no change Resetting columns - no change.

The issue is how T'bird interprets the sender. They are, in a nutshell, doing it wrong. Using the reply-to address as the sender is just dumb. There are many, many instances when the reply-to will be different from the sender.

If anyone knows of a setting that can be changed to resolve this, I'd love to hear about it. Thanks.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Report potential bugs here: https://bugzilla.mozilla.org/buglist.cgi?

Give info on OS, version of thunderbird and explain the issue.

sfhowes
sfhowes
  • Top 10 Contributor
more options

This add-on is useful for showing the sender's email address, but I don't know if it's a way of avoiding the display of the Reply-to address.