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Add ons not working.

  • 5 replies
  • 8 have this problem
  • 4 views
  • Last reply by bryteline

bryteline
bryteline
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Phone: Samsung Galaxy S5 Android OS: 6.0.1 Firefox version: 56

I have tried to install add-ons from the Firefox add-ons site several times. While the add-ons report as installed, they do not function. I cannot open their settings submenus by clicking on the add-on names in the Firefox pull-down menu. Clicking just closes the menu.

I need help with this. I asked several days ago and nobody has replied. I've checked to make sure that Firefox had permission to modify my storage, and it does. Help!

Phone: Samsung Galaxy S5 Android OS: 6.0.1 Firefox version: 56 I have tried to install add-ons from the Firefox add-ons site several times. While the add-ons report as installed, they do not function. I cannot open their settings submenus by clicking on the add-on names in the Firefox pull-down menu. Clicking just closes the menu. I need help with this. I asked several days ago and nobody has replied. I've checked to make sure that Firefox had permission to modify my storage, and it does. Help!

All Replies (5)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I am sorry we have not come back to you.

Which add-on are you trying?

bryteline
bryteline Question owner
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Ghostery and uBlock Origin.

Kevin
Kevin
  • Moderator
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Ghostery does not support Firefox for Android. The version information section of the desktop addons.mozilla.org site shows this. uBlock origin should work.

bryteline
bryteline Question owner
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Hi kbrosnan,

Thank you for the information and I will be sure to check version information in the future.

As it stands, uBlock still won't run either. I know this may not be enough information for a solution, but if you can give me any advice for getting a diagnostic log or something similar I'd be happy to provide it.

bryteline
bryteline Question owner
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Curioser amd curioser... uBlock successfully installed and I can open its menu by clicking the menu link. I'll update again if the issue recurs; in the meantime I also simply bookmarked the extension menu link.