We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by Shadow110

Jordan
Jordan
more options

My internet firefox keeps crashing and i got this id bp-82e66824-715b-461c-9975-a8d1e0171014 ive checked theres no viruses or any updates, it still works so i didnt do it in safe mode ust eery now and then it crashes kinda gets annoying.

My internet firefox keeps crashing and i got this id bp-82e66824-715b-461c-9975-a8d1e0171014 ive checked theres no viruses or any updates, it still works so i didnt do it in safe mode ust eery now and then it crashes kinda gets annoying.

All Replies (3)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053622 OS Windows 10 OS Version 10.0.15063

bp-82e66824-715b-461c-9975-a8d1e0171014 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 20 related bug reports

mbae.dll = Malwarebytes Anti-Exploit

ipseng32.dll = Symantec Intrusion Detection = Symantec Corporation

atidxx32.dll = Advanced Micro Devices

Update Malwarebytes. If there is still a problem, disable it.

Jordan
Jordan Question owner
more options

Malwarebytes is updated last week. but how is malwarebytes cause the crashes

Shadow110
Shadow110
more options

Ok, am not helping here but do want to point out that telemetry reports Firefox 56.0.1 and the crash report states Version 55.0.3 Just trying to figure that one out.

Not help on the crashes but your Video card drivers are from 2016 December. Can get auto detected here with small download https://support.amd.com/en-us/download/auto-detect-tool or stick in model # AMD Radeon(TM) R4 Graphics https://support.amd.com/en-us/download

Your Flash is 1 version out of date : https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Did you update those things, Anti-Exploit I got rid of it myself plus have to manually update it.