Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash & Freeze Updates

  • 7 replies
  • 2 have this problem
  • 10 views
  • Last reply by FireFoxFan1

more options

It appears my last 89-reply daily crash update thread was archived. Just thought I'd update you guys on this. Now in version 56.0 and still getting daily crashes, multiple crashes in a day. Here are some from this week:

bp-bcab4db0-e9c8-4e71-b8d7-b8c0d0171025 10/25/2017 4:02 AM bp-2a4dcb1c-1b94-425d-8f08-c77250171025 10/25/2017 3:59 AM bp-539b91b6-4751-4d5a-9966-edec00171025 10/25/2017 3:53 AM bp-49de4919-56c3-4fbc-9af1-584c20171025 10/25/2017 3:52 AM bp-2d710787-d8ca-40ca-b0f2-a46f40171024 10/24/2017 3:08 AM bp-29f09e3c-0ee0-4c0b-a1d9-9ce6d0171024 10/24/2017 12:54 AM bp-6cf3f668-2d44-4643-bb53-d18c60171024 10/23/2017 9:23 PM bp-744464e3-bda8-422a-8afa-cca7f0171023 10/23/2017 7:00 PM bp-5d377963-6c80-4033-8867-5d8720171023 10/23/2017 4:56 PM bp-f05022fe-c5b2-4748-b782-7a14c0171023 10/23/2017 4:55 PM bp-fe5236d1-6a7f-483a-9d5b-64b890171023 10/23/2017 4:34 PM bp-3f10884d-987d-4823-b9d1-e50f10171023 10/23/2017 4:31 PM bp-590232bc-e21f-489f-9fa3-7c6680171023 10/23/2017 4:29 PM bp-47adb8e5-1f5c-420c-846f-77a2e0171023 10/23/2017 4:29 PM bp-2cd3986a-1a82-4041-99b3-c05830171023 10/23/2017 4:19 PM bp-1e7c0ca2-699e-47af-b884-763800171023

As a refresher, these basically happen at any times, particularly when I have a few tabs opening viewing newspaper articles. It happens more if they have auto-play videos or lots of dynamic ads. I guess the good news is that at least in this version, I've found a workaround without having to completely lose my current session. I simply close out all of the tabs - starting a new, empty tab before I close out the final one - and wait a few seconds for it to generate the crash and then start back over. This is still not optimal, as I lose whatever sites I was on in my tabs, but at least it keeps the passwords for my session so I don't have to relog into every site, again.

Please go back through my site to see the incredible amount of work done on this without finding a resolution:

https://support.mozilla.org/en-US/questions/1156978

It appears my last 89-reply daily crash update thread was archived. Just thought I'd update you guys on this. Now in version 56.0 and still getting daily crashes, multiple crashes in a day. Here are some from this week: bp-bcab4db0-e9c8-4e71-b8d7-b8c0d0171025 10/25/2017 4:02 AM bp-2a4dcb1c-1b94-425d-8f08-c77250171025 10/25/2017 3:59 AM bp-539b91b6-4751-4d5a-9966-edec00171025 10/25/2017 3:53 AM bp-49de4919-56c3-4fbc-9af1-584c20171025 10/25/2017 3:52 AM bp-2d710787-d8ca-40ca-b0f2-a46f40171024 10/24/2017 3:08 AM bp-29f09e3c-0ee0-4c0b-a1d9-9ce6d0171024 10/24/2017 12:54 AM bp-6cf3f668-2d44-4643-bb53-d18c60171024 10/23/2017 9:23 PM bp-744464e3-bda8-422a-8afa-cca7f0171023 10/23/2017 7:00 PM bp-5d377963-6c80-4033-8867-5d8720171023 10/23/2017 4:56 PM bp-f05022fe-c5b2-4748-b782-7a14c0171023 10/23/2017 4:55 PM bp-fe5236d1-6a7f-483a-9d5b-64b890171023 10/23/2017 4:34 PM bp-3f10884d-987d-4823-b9d1-e50f10171023 10/23/2017 4:31 PM bp-590232bc-e21f-489f-9fa3-7c6680171023 10/23/2017 4:29 PM bp-47adb8e5-1f5c-420c-846f-77a2e0171023 10/23/2017 4:29 PM bp-2cd3986a-1a82-4041-99b3-c05830171023 10/23/2017 4:19 PM bp-1e7c0ca2-699e-47af-b884-763800171023 As a refresher, these basically happen at any times, particularly when I have a few tabs opening viewing newspaper articles. It happens more if they have auto-play videos or lots of dynamic ads. I guess the good news is that at least in this version, I've found a workaround without having to completely lose my current session. I simply close out all of the tabs - starting a new, empty tab before I close out the final one - and wait a few seconds for it to generate the crash and then start back over. This is still not optimal, as I lose whatever sites I was on in my tabs, but at least it keeps the passwords for my session so I don't have to relog into every site, again. Please go back through my site to see the incredible amount of work done on this without finding a resolution: https://support.mozilla.org/en-US/questions/1156978

All Replies (7)

more options

The original problem was with v52, and now you are on v56, so the issue then may not be relevant now.

Users running 64bit Firefox have been having issues. Load the 32bit from; Download Firefox For All languages And Systems {web link}

more options

So, that didn't work. This is what I get with the 32-bit:

bp-f60983b3-72a0-479d-888d-0358b0171106 bp-15ab43fc-cfe6-4db3-8393-ec3010171106

Same kind of crash reports, and I'm still getting portions of the screen turning black/choppy graphics, too.

Modified by FireFoxFan1

more options

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

Crash reports only come to us here if you copy/paste them fyi:

Fyi: all the Crashes as you say are forced shut down and sometimes associated to Flash. EXCEPTION_BREAKPOINT The trouble is that I think you found out last time is that all the solutions are archived.

You have errors all over your Graphic Card info and the drivers are from driverDate: 1-30-2013 I would think that this is the issue. Am not sure you will find the update here or not : https://downloadcenter.intel.com/product/80939/Graphics-Drivers

failures: [u'CP+[GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(2420,1613)texture11: false Code: 0x8007000e', u'[GFX1-]: Receive IPC close with reason=AbnormalShutdown', u'[GFX1-]: [D3D11] failed to get compositor device.', u'[GFX1-]: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE', u'[GFX1-]: Compositors might be mixed (3,1)', u'[GFX1-]: [D3D11] failed to get compositor device.', u'[GFX1-]: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE', u'CP+[GFX1-]: Receive IPC close with reason=AbnormalShutdown', u'[GFX1-]: [D3D11] failed to get compositor device.', u'[GFX1-]: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE', u'[GFX1-]: [D3D11] failed to get compositor device.', u'[GFX1-]: [D3D11] Failed to init compositor with reason: FEATURE_FAILURE_D3D11_NO_DEVICE', u'[GFX1-]: Killing GPU process due to IPC reply timeout', u'[GFX1-]: Failed to connect GPU process', u'[GFX1-]: Receive IPC close with reason=AbnormalShutdown', u'[GFX1-]: Receive IPC close with reason=AbnormalShutdown']

With the age of this system since do not think motherboard drivers where ever updated you should be using the Extended Release Version https://www.mozilla.org/en-US/firefox/organizations/all/ ver 52.4.1 It gets security updates but no pretty things and will run Legacy Extensions.

I would think this is your only viable solution to continue forward. There are driver update programs but use at own risk.

Please let us know if this solved your issue or if need further assistance.

more options

Thanks for this pkshadow. I use the Intel Driver Update, so it's weird to me that my graphic driver seems to be so sold. Not sure what that's about. I guess I'll have to try version 52.4.1, then. But what do you mean about "no pretty things"? So long as it loads all my my pages, I'll be happy with it.

Oh, and I know you guys only see crash reports if I post them. It's why I've consistently posted them with my questions. lol I alluded to my old thread so as not to get a repeat of the "solutions" like it seems cor-el (whose dealt with me many times before) seems to have done, above. We've tried all that before.

more options

FireFoxFan1 said

Thanks for this pkshadow. I use the Intel Driver Update, so it's weird to me that my graphic driver seems to be so sold. Not sure what that's about. I guess I'll have to try version 52.4.1, then. But what do you mean about "no pretty things"? So long as it loads all my my pages, I'll be happy with it. Oh, and I know you guys only see crash reports if I post them. It's why I've consistently posted them with my questions. lol I alluded to my old thread so as not to get a repeat of the "solutions" like it seems cor-el (whose dealt with me many times before) seems to have done, above. We've tried all that before.

Ya...lol, did not even look at that thread. Well opened it and closed it. Then I went right for the crash report and the error. Then with you having done the right thing and ticked send info to Mozilla your video card drivers errors were a glaring statement to me that that is the issue for sure. I know not on your Intel driver tool. I run one and finds nothing. Though only have 1 thing want updated by them. The name has now been changed to Intel Driver & Support Assistant https://www.intel.co.uk/content/www/uk/en/support/detect.html does not matter is from the UK. Maybe have better luck with that. I go to this site daily for personal fix but this might be of use also a 2yr old intel chipset https://fileforum.betanews.com/detail/Intel-Chipset-Device-Software/1023658094/1 (inf drivers for the Device Manager) if it is there.

The ESR version has everyone just about from XP using it. It is used for corporation . Security updates is all it gets so pretty things is GUI looks so no square tabs etc. It functions well. About 2yrs worth of life left on the ESR I think. It has been extended a few times.

SO good luck with your new found info and solutions.

Please let us know if this solved your issue or if need further assistance.

more options

I downloaded Intel® Driver & Support Assistant. It found no updates. I am nervous about that second link, though. My computer is a mish-mash of different things. I don't want to download it and then it totally ruins my computer.

BTW, is English your second language? I think I'm getting the gist of what you're saying, but it is a bit confusing.

Modified by FireFoxFan1