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My thunderbird email shuts down when I try to click on anything, including the tool bar. I'm getting my emails through the ISP comcast.

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  • Last reply by Wayne Mery

Thomash12
Thomash12
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My Thunderbird email system has "shut down". It comes up when I click the icon but when I try to click anything on the tool bar or any email it spins and shuts down, with a message on the top of windows screen that Thunderbird is not responding. Then a dialog box comes up asking if I want to stop the program or wait for it to respond, which it never does. Then a Microsoft box comes up asking if I want to have them check the problem which has never resulted in any response. My ISP provider Comcast checked out their end and says its working and I get emails by going to comcast directly. I am connected to the internet on both Internet Exporer and Firefox.

Is it possible that if I havent updated Microsoft updates recently that is the problem? Any suggestions please. I have six email business accounts on Thunderbird.

My Thunderbird email system has "shut down". It comes up when I click the icon but when I try to click anything on the tool bar or any email it spins and shuts down, with a message on the top of windows screen that Thunderbird is not responding. Then a dialog box comes up asking if I want to stop the program or wait for it to respond, which it never does. Then a Microsoft box comes up asking if I want to have them check the problem which has never resulted in any response. My ISP provider Comcast checked out their end and says its working and I get emails by going to comcast directly. I am connected to the internet on both Internet Exporer and Firefox. Is it possible that if I havent updated Microsoft updates recently that is the problem? Any suggestions please. I have six email business accounts on Thunderbird.

All Replies (1)

Wayne Mery
Wayne Mery
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Start *Windows'* safe mode with networking enabled - win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please post to let us know results.