Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Clicked "Run" on Firefox download and nothing happens. How do I install?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I attempted to install Firefox by clicking on the download button then clicking "run" on the pop-up for Firefox Installer in Internet Explorer. Then I click "run" again on the Open File Security Warning pop-up. The hourglass pops up for a few seconds and then disappears. I've also saved it to my desktop and tried to open from there. In that instance it says it is extracting, then an hourglass, then nothing. I've also tried "save and run" as well. I have all the system requirements. Thanks for your help!

I attempted to install Firefox by clicking on the download button then clicking "run" on the pop-up for Firefox Installer in Internet Explorer. Then I click "run" again on the Open File Security Warning pop-up. The hourglass pops up for a few seconds and then disappears. I've also saved it to my desktop and tried to open from there. In that instance it says it is extracting, then an hourglass, then nothing. I've also tried "save and run" as well. I have all the system requirements. Thanks for your help!

All Replies (1)

more options

Try this: